Parent felt ‘humiliated’ during alleged incident at help desk at Paddington station.

The mother of an autistic boy has accused rail staff of mocking her son at Paddington station.

Sarah Hilary said she was left humiliated when two employees of Great Western Railway allegedly jeered at her and her 17-year-old son after she asked whether they could take an earlier train than the one they had booked on Sunday evening.

She said staff accused her of “trying it on” and she was made to feel like a criminal. GWR has apologised, saying an investigation had been launched.

Hilary, a crime writer who lives in Bath, made a formal complaint. She said she and her son arrived two hours early for their train and asked staff at the help desk whether they could be transferred to an earlier one because her son was “so overwhelmed” by the station environment.

Read the full article here