Healthcare and Social Media – What social media would you recommend for online conversations about health?


Healthcare and social media

Healthcare and social media

Yes I know I go on all the time about healthcare and how social media will change it completely.

(And it’s not just me it seems Newt Gingrich also thinks I’m right).

A few weeks back I was at a very interesting seminar on social media usage and over lunch I was chatting to a lady who also works in healthcare.  She worked for a company which provides colostomy bags for ostomates.  She mentioned that form their research into online conversation most discussion about colostomy bags had moved from Facebook to Twitter.   Indeed she said that their research comparing the two types of social media suggested that 97% of conversations went on now on Twitter.

Now this is a massive change since I started working in the area.   And I’m wondering if I’m missing a trick here.

So I’d like to ask a question of my readers “What social media would you recommend for online conversations about health?”

I’ve set up a short poll below but this is limited to the main social media platforms around.

What would be really great is if you could use the comments box below to share any others you use.  If you run one yourself that would be of huge interest to both my readers and myself.

So “don’t be square” please share!



Glasgow asks world to ‘Think Again’ about hepatitis – Glasgow takes centre stage in bid to raise awareness of hepatitis via world’s largest tweet wall


World Hepatitis Day 2014 Tweet wall in action

World Hepatitis Day 2014 Tweet wall in action

In recognition of World Hepatitis Day on 28 July 2014, the world’s largest tweet wall was erected in the heart of Glasgow, St Enoch Square, to raise awareness about viral hepatitis and the barriers faced by people living with the disease.

The interactive tweet wall was created to raise awareness amongst the Scottish public and the thousands of people attending the Commonwealth Games. It displayed bricks showing negative aspects of viral hepatitis that people living with the disease face every day. Every tweet and text message sent using the hashtag #thinkhepatitis turned a negative statement into a positive message of support, encouraging people to think again about hepatitis.

“We are very excited to be celebrating World Hepatitis Day at the Commonwealth Games this year,” said Charles Gore, President of the World Hepatitis Alliance. Viral hepatitis rarely gets the visibility it deserves despite killing 1.5 million people every year, the same number as HIV/AIDS.


Presence at such a major international event is therefore crucial to raising awareness on the global stage and challenging preconceptions about viral hepatitis. What’s more, Scotland is one of only a handful of countries worldwide with a comprehensive strategy for tackling all aspects of viral hepatitis. We are proud to be recognising that achievement by celebrating World Hepatitis Day here in Glasgow.”

The event was hosted by the World Hepatitis Alliance, in partnership with the World Health Organisation (WHO), the Scottish Government and local patient groups, in order to raise awareness of hepatitis in Scotland and across the globe to improve prevention, diagnosis and treatment.

World Hepatitis Day is one of only four official disease-specific world health days recognised by WHO.

Speaking about the impact of this year’s World Hepatitis Day campaign, Stefan Wiktor, team lead for WHO Global Hepatitis Programme, who attended the event in Glasgow, commented: “Raising awareness about viral hepatitis is the first step to increasing action against this disease. By spreading its message in countries around the world, the ‘Hepatitis: Think Again” campaign will help to build on the growing momentum to fight this pandemic.”

You can watch the video of the event here and find out more about this innovative use of social media in healthcare!

Is there an App for that Part One? Multiple Sclerosis and Smartphone Apps ( and not forgetting tablets). Which ones do you use?

Apps for Multiple Sclerosis

Apps for Multiple Sclerosis

Yes I know I keep on going on about how social media will change healthcare beyond all recognition. Indeed the reason you are reading this blog post is almost certainly because you have seen a link on some kind of social media.

But how does this fit into the day to day of actually having and managing a chronic medical condition. In fact I was challenged yesterday on this very subject online.

The correspondent said that they had yet to find an app for the multiple sclerosis community which was really useful. Which got me thinking. A quick blast on my iPhone got me links to more or less marketing puff. Not that i object to marketing puff but you know what I mean.

So I thought I would find out from my readers what Apps they uses to help treat or manage their multiple sclerosis.

I would be great if you could share your experiences in the comments box below. It would be great if you could think about some of the following questions:-

1) What is the name of the App you use? Do you have a link to more information?
2) What does the App set out to do?
3) How does it specifically help your multiple sclerosis?
4) Can you give it a mark out of 10 where 10 is brilliant and 0 is well you know?
5) If you can add anything you think will be of interest to our readers that would be superb.

Finally if you have written an App for MS or have one you think would be of use to a person with Multiple Sclerosis you are very welcome to add some information below. but please do state that you are a manufacturer just so we know.

Thanks very much in advance.

You’ve Got This – How a new social media web site called Healthline help a person with multiple sclerosis. A guest post from Jeri Burtchell


Healthline

Healthline

It was March 4, 1999 and I was driving through the countryside on my way home from the University of Florida in Gainesville. I had left my infant son in my mother’s care while I’d gone there for a second opinion, referred by my neurologist. He had been treating me for what he said was “possible MS.”

I clung tightly to that word “possible,” knowing it meant there could be another explanation. Some other reason my legs had betrayed me, leaving me nearly unable to walk. “It’s got to be a pinched nerve,” I kept telling myself, even though an MRI had revealed a lesion on my cervical spine.

“If you’re here to verify what your doctor thinks,” said the head neurologist at Shands Teaching Hospital, “then I completely agree with him. I’ve looked over your records, the films, etc. and he was spot on,” he said, almost as if we were talking about a ref’s call on an NFL game and not about my life. “You’ve definitely got multiple sclerosis.”

Then he grabbed the lapels of his white lab coat and gave a little shrug as if to say, “What are ya gonna do?” I think he meant it sympathetically, but it struck me as odd. He opened the door to leave and, glancing back, he smiled.  “Good luck with that,” he said.

I had come there by myself, sure the expert would think my doctor was a quack. In hindsight I wish I’d have taken a friend. As I drove home, fear and worry began poking at the numbness of my denial until they finally broke through. I could no longer hold back the flood of emotions.

I pulled over on a lonely stretch of two lane highway and shut off the engine. No other cars around, all I heard was chirping birds in the nearby woods. I got out of the car and sat on the hood. And I cried. Sobbing and full of mourning for a life that had just ceased to exist. I had never felt such loneliness and fear. Everything in my life had changed. Everything.

Was I going to die from it? Worse yet, was there going to be endless suffering? I had a baby who was never going to know a healthy mother. What was I going to do?

I didn’t have a computer and Google had only been around for six months. We didn’t have a support group in our rural community. I didn’t know anyone I could reach out to. There was nobody who said “You’ve Got This.”

Flash forward. Now it’s been almost 15 years to the day since I cried all alone in the woods. So much has changed. If I had the chance to go back and tell my newly diagnosed self what things would be like 15 years later, I’d have told myself to get on with the business of living. I’d be strong enough to deal with this disease no matter what it threw at me.

When Healthline asked me to participate in a video campaign to share my message of hope with others who are just facing their MS diagnoses, I jumped at the chance. What I wouldn’t have given for this kind of resource back in 1999.

So I made my video and tried to say all the things I wished someone would have told me. I emphasized that you need to take control of this disease. Don’t let anyone make your decisions for you, and learn everything you can.


It is now part of a collection of inspirational YouTube vignettes that Healthline is sharing in their You’ve Got This campaign. If you’ve been living with MS, you can share your message of hope, too. Just make a short video about what motivates you to stay positive with MS. Imagine you’re talking to a friend who just got diagnosed. What would you say? Then upload it to YouTube.com and submit the link to Healthline by clicking the big blue “Add Your Video” button. Your message will join a host of others in an ever growing collection of inspiration.

But it’s more than that. Healthline has partnered with the National MS Society and MSWorld to raise money and awareness. For every video that’s submitted, Healthline will donate $10 to the NMSS. So do something special, and empowering–and help raise money at the same time.

So much has happened since that dark day, 15 years ago. I found a therapy that works for me and I’m taking care of myself. My son is a sophomore in high school now, and the most compassionate person I know. I’ve been speaking as a patient advocate at events around the country and I’ve started a new career as a freelance writer, covering the MS News for Healthline. So many things I never could have imagined — all positive — that have come after my diagnosis.

So if you are one of the 200 people in the US this week who just heard the words, “You’ve got MS,” don’t let it be your darkest day. Just remember, you’ve got this!


Healthcare Feedback – How easy is it to really communicate with your healthcare providers? Social media and healthcare!


Healthcare feedback

Healthcare feedback

I need a check-up.

Well actually my wife tells me I need a check-up – so that is much more serious.    Middle age and Christmas excess leads to thoughts of diabetes but that is another matter.

At my primary care provider (family doctor) it is pretty straight forward to make an appointment online.  Though I have to wait 2 weeks to see my GP which seems a bit long.  But such is the price we pay for socialised medicine.

But the purpose of this post is not to whine about the UK’s NHS waiting lists.  (Though I could if I wanted to!)

Rather it is to look at the ways that our healthcare providers allow us to communicate with them.   My PCP allows me to make appointments with an online booking system but otherwise

Healthcare feedback

Healthcare feedback

communication is via telephone and letter rather than email.  Even more irritating the PCP will often act as a gate keeper to communication with other more specialist services.   (Though this situation is improving in the UK it still has a long way to go).

So what am I getting at?   Well it strikes me that in these days of social media and apps that healthcare providers (doctors, hospitals etc)  not having even embraced email seems more than a bit silly.

Indeed as regular readers will know our son is autistic.  This means that we have to attend meetings with various people across the provider world.  In one of these meeting I asked if we could communicate by email.  She actually looked a bit shocked that a “client” should want to be able to communicate quickly and efficiency.    Naturally she turned down the request briskly.    That was less than a month ago and I dread to think what not being able to communicate via email has cost the British tax payer.   I’ve spend time on the phone and received costly letter (as has my doctor) when a 30 second email could have sorted everything.

Healthcare feedback

Healthcare feedback

So I’m wondering what the situation in like in different countries.  Do feel free to share your experiences of what works best (or doesn’t) in your country?  How do you communicate with your healthcare providers and how might communication be improved?  Do you use apps and social media?  Would you like to?

As regular followers of this blog may know I have spent quite a large part of my career in healthcare market research.  This sort of explains some of the pictures adorning the blog.  They are of a new way to collect feedback by users of a hospital local to me.

So I’m also wondering what you think of this kind of market research taking place in hospitals.  Do anonymous research surveys have their value or are they just an excuse for Public Relations puff from the hospital’s marketing department?

Use the comments box below to share your views.

Thanks in advance.